Service Agreements
 For on-going support needs, Nol-Tec Southeast offers customized Service Agreements. With
pre-set monthly billing, there are no surprises in your budget. In these trying financial
times, it is comforting to know that support is there when you need it most. There is no
need to get a PO issued in the middle of the night for emergency service, no worries on
getting support for an internal project, and no red-tape to fight when an upgrade is
needed. Nol-Tec's service agreements give you peace of mind by knowing that a team of
controls experts is just a call away. We offer guaranteed minimum response times,
reduced rates, and other benefits to our service agreement customers. We also have remote
support capabilities for many types of issues, allowing us to support you without ever
stepping foot in your facility. All agreements are custom-tailored to each customer's
individual needs. By having an agreement in-place ahead of time, you are ensuring that
the support you need is already familiar with your facility and your process, eliminating
the learning-curve of bringing in someone new. Your support history is available to our
technicians to identify recurring problems or related issues.
As part of our service agreements, we also offer secure, offsite data backups for your
control system software. These backups are configured to run automatically on a
pre-determined schedule. This assures peace of mind in knowing that your PLC program,
HMI code, and other mission-critical control software is available for recovery in case
of accidental deletion, overwrite, or catastrophic failure.
Contact us today to see how we can save you time and money with a service agreement with Nol-Tec.
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